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1 ȇ̾
Basic skills and techniques for talking to people in business
situations
2 Ðżþ£¬´«ÕæºÍ±¸Íü¼
Basic skills and techniques for business correspondence
3 ͨµç»°
Basic skills and techniques for using the telephone in business
4 ×ܽᣬ±Ê¼Ç£¬±¨¸æ
Basic skills and techniques for writing reports, making notes,
summarizing and taking notes of conversations in business
5 Ò»Æð¹¤×÷
Talking about where you work, employment policy, a company's
activities,organization and history
6 ¹ú¼ÊóÒ×
Ordering and supplying goods or services; answering and making
enquiries,making offers, placing and acknowledging orders
7 »õ±ÒóÒ×
Methods of payment, cash flow, invoicing, dealing with non-payment
problems
8 ´¦ÀíÎÊÌâ
Complaining and apologizing, delivery and after-sales problems
9 ·ÃÎÊÕߺÍÂÃÐÐÕß
Looking after foreign visitors and travelling on business; hotels,
restaurants,small talk, telling stories
10 Êг¡ÓªÏú
Marketing a product, market research, promotion and advertising
11 »á̸
Taking part in formal and informal meetings, one-to-one meetings
and larger group meetings
12 ¹¤×÷¹ý³ÌºÍ²Ù×÷
Explaining and describing operations, giving instructions
13 ¹¤×÷ºÍÖ°Òµ
Applying for jobs and seeking promotion, participating in
interviews
14 ÏúÊÛºÍ̸ÅÐ
Selling and buying products, negotiating face-to-face and on the
phone
15 Ò»¸öÌرðµÄÏîÄ¿
A simulation, revising many of the skills and situations in the
course
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