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1 ȇ̾
Basic skills and techniques for talking to people in business situations

2 Ðżþ£¬´«ÕæºÍ±¸Íü¼
Basic skills and techniques for business correspondence

3 ͨµç»°
Basic skills and techniques for using the telephone in business

4 ×ܽᣬ±Ê¼Ç£¬±¨¸æ
Basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business

5 Ò»Æð¹¤×÷
Talking about where you work, employment policy, a company's activities,organization and history

6 ¹ú¼ÊóÒ×
Ordering and supplying goods or services; answering and making enquiries,making offers, placing and acknowledging orders

7 »õ±ÒóÒ×
Methods of payment, cash flow, invoicing, dealing with non-payment problems

8 ´¦ÀíÎÊÌâ
Complaining and apologizing, delivery and after-sales problems

9 ·ÃÎÊÕߺÍÂÃÐÐÕß
Looking after foreign visitors and travelling on business; hotels, restaurants,small talk, telling stories

10 Êг¡ÓªÏú
Marketing a product, market research, promotion and advertising

11 »á̸
Taking part in formal and informal meetings, one-to-one meetings and larger group meetings

12 ¹¤×÷¹ý³ÌºÍ²Ù×÷
Explaining and describing operations, giving instructions

13 ¹¤×÷ºÍÖ°Òµ
Applying for jobs and seeking promotion, participating in interviews

14 ÏúÊÛºÍ̸ÅÐ
Selling and buying products, negotiating face-to-face and on the phone

15 Ò»¸öÌرðµÄÏîÄ¿
A simulation, revising many of the skills and situations in the course

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